FAQs
How long does shipping take?
Shipping can vary depending on our supplier. We'll do our best to reach out to you with updated shipping times via email once your order has been processed, or you can reach out to our team: mariacerise.csupportl@gmail.com Please note that shipping times may vary based the item you've ordered, it's availability or shipping delays.
Do you ship internationally?
Yes, we offer international shipping. International orders usually take 7-14 business days to arrive, depending on the destination and customs processing times. Please note that time can vary as we use suppliers from all over the world to provide you with the BEST hand-picked stock.
How can I track my order?
You can easily track your order by using the tracking number provided in the shipping confirmation email. Simply click on the tracking link in the email, and it will direct you to the courier's website, where you can monitor the real-time status and location of your package. You can also utilise the hyperlink at the top of the page in the header.
Can I cancel my order after I already paid?
Once an order is placed and payment is processed, it enters our system for quick fulfillment. Unfortunately, this means that we cannot guarantee cancellations. However, if you need assistance, please contact our customer support as soon as possible, and we'll do our best to assist you.
How can I contact you?
We're here to help! You can reach our customer support team through the following channels.
For non-urgent inquiries, you can also use our Contact Form on the website. We strive to respond to all inquiries within 24 hours.