Return Policy

Thank you for shopping at Maria Cerise! We are dedicated to ensuring the satisfaction of our customers. Please review our return policy below.

1. Returns:
   We accept returns within 30 days of the original purchase date.
   To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. We will potentially require photographic proof of the item(s) condition sent to our customer service team. We require that you follow the email prompts throughout the refund enquiry in order to sent the item to the correct address.
2. Refunds:
   Once we receive your return, our team will inspect the item and process your refund.
   Refunds will be issued to the original payment method within 5 business days.
3. Exchanges:
   If you received a defective or damaged item, we will gladly exchange it for a new one.
   Please contact our customer service team. Please note that this will entail that we reach out to our providers in order to resolve the problem which can be the only delaying factor.
4. Return Shipping:
   Customers are responsible for return shipping costs, except in cases of defective or damaged items.
   We recommend using a trackable shipping service to ensure your return is received. Please be sure to contact our customer service team prior to returning the product as the address may vary.
5. How to Initiate a Return:
   To initiate a return, please contact our customer service team at mariacerise.cservicel@gmail.com.
   Provide your order number, a brief explanation of the reason for the return, and any relevant photos if applicable.
6. Non-Returnable Items:
   Certain items are non-returnable, including personalized products and perishable goods.
   Please check the product description for any specific return restrictions.
7. In-Store Returns:
   If you made a purchase at one of our physical store locations, please return the item to the same location along with the original receipt.
8. Cancellations:
   If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.
9. Contact Us:
   If you have any questions or concerns regarding our return policy, please contact our customer service team.

Thank you for choosing Maria Cerise! We appreciate your business and strive to make your shopping experience enjoyable.

Maria Cerise
Email: MariaCerise.cservice@gmail.com